Frequently Asked Questions

Pre-sale questions

Q. Will you place ads on my site?
A. We do NOT put any advertisements on your website pages.

Q. Can I sell advertising space on my website pages?
A. Yes, you can put any type of commercial advertising such as GoogleAds, affiliate advertising, etc on your website pages provided the advertising does not infringe on our terms and conditions.

Q. What forms of payment do you accept?
A. We ask that our Australian clients pay by cheque, money order or direct deposit. Paypal is available for all clients outside of Australia.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. Rubyjam does not allow adult oriented sites including pornography, sex-related merchandising, and hate sites. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet.

Q. Is tax included with my monthly or yearly plan?
A. Rubyjam is registered for GST, however, this applies only to Australian clients.

Q. Which control panel do you use and can I try before I buy?
A. The control panel we use is called Cpanel, and we encourage our clients to take it for a test drive. The demo of control panel is here. Login with the username demo, and the password demo.

Q. Can I pay by the month?
A. Yes, you may pay monthly

Q. Can I host friends' websites?
A. Sure thing! We offer five different hosting plans as well as a reseller plan. There are no restrictions to the number of domain names you can host on our reseller plan, provided you do not exceed the physical disk space or bandwidth quotas.

Q. How long does it take to setup my account?
A. That all depends on your payment method. It generally takes 15 minutes to set up your account but please note that we cannot create the account until the payment has been received in full.

Q. Are there any additional costs like setup fees that I should know about?
A. No way!

Q. Can I increase my physical disk space or bandwidth quotas?
A. Of course! Please send an email request to support.

Q. Can I downgrade or upgrade my hosting plan?
A. Absolutely! Please send an email request to support.

Q. Do you offer telnet or shell access?
A. We cannot offer this level of access for security reasons, however we do allow you to unzip files on the server using built-in file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Definitely! There's no restriction as to the number of protected directories you can create.

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Reseller questions

Q. How many websites can I host?
A. There are no restrictions to the number of domain names you can host on our reseller plan, provided you do not exceed the physical disk space or bandwidth quotas.

Q. What types of sites can I host?
A. You can host any type of website provided it does not infringe on our terms and conditions.

Q. Will you charge my customers then send me the money?
A. As an authorised Rubyjam reseller, you are responsible for structuring your hosting plans, all aspects of the billing cycle as well as providing service to your customers. We will be here for you in the event that you need us but as far as your customer is concerned, you're it!

Q. Can I increase my physical disk space or bandwidth quotas?
A. Of course! Please send an email request to support.

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Affiliate questions

Q. How much commission can I earn?
A. Regards of whether you refer one person to our one-star plan for just one month, or fifty people to our five-star plan for five years, you'll receive 20% of their hosting bill every month for as long as they stay with Rubyjam.

Q. How often can I expect to receive a payment?
A. When your affiliate account reaches $A100, our bean counters will release the funds to you. All payments to Rubyjam affiliates are transferred on the last business day of each month. You can check your account balance at any time by logging into your affiliate account.

Q. My account balance decreased, how did this happen?
A. This will happen when a payment is declined or found to be fraudulent. When a payment for the hosting plan is successfully processed, and has passed the required waiting time (as part of our anti-fraud measures) then the commission for that plan will appear in your account.

Q. Is it ok if I send a lot of emails with my affiliate link in the signature? What about if I include it with my replies to threads on internet forums?
A. We encourage our affiliates to tell their friends via email or forum threads, however we do not encourage or condone spamming, infact this is a sure fire way of getting having your affiliate account frozen. Funds within frozen accounts will be forfeited - this is not negotiable!

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DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name servers to?
A. This information is available in your welcome e-mail. If you have lost your welcome email, please contact us and request your DNS information.

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FTP

Q. Where can I download a free FTP?
A. WS FTP is available from here

Q. It's not letting me upload my files, what am I doing wrong?
A. Check that you are uploading to the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. It can take up to 24 hours for your FTP password to sync with your Cpanel password.

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Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

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Control panel

Q. Is there a manual for the control panel?
A. Sure, go to http://www.cpanel.net/docs/cp/index.html Q. Where do I go to login to my control panel?
A. You go to http://www.rubyjam.net/cpanel

Q. How do I create sub-domains?
A. To create a sub-domain, login to your control panel and click "domain management" inside of domain management you will see a place to add and manage your sub-domains.

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E-mail

Q. How do I create email accounts?
A. To create an email account, login to your control panel and click add/remove email accounts.

Q. What do I put for the incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com Please note that some ISPs will not let you use this outgoing mail server. If you are able to receive email but not send it, change the outgoing mail server to the ISP's outgoing mail server.

Q. Where do I go to check my email accounts using my browser?
A. yourdomainname.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar, then login to your cpanel and create a subdomain (such as webmail.yourdomain.com) to go to the address you just copied.

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CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel, then click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

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Software Versions

Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent and stable Cpanel version.

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Billing

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email your username, password, and a quick note outlining your reason for cancelling your account. You must also include the following text- "I give you permission to delete my website and all of it's content."

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SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared SSL displays as https//ip/~yourusername/ A private SSL would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private SSL from you and what type is it?
A. Please contact us for this information.

Q. What is the path to the free shared SSL?
A. Please contact us for this information as it will need to be activated on each site manually.

Q. I'm going to purchase my own ssl, what do I need to know?
A. Our servers are Apache + Mod SSL. If you require assistance to install it there will be a $45.00 installation fee.

Q. How do I transfer a ssl?
A. Every SSL retailer has a different transfer procedure. You will need to check with your SSL supplier.

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Sub-domains

Q. PLEASE READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub-domain cpanel asks for the name you wish to use. You must ensure that you do not already have a folder with the same name as the desired sub-domain. If you do, the sub-domain will not work! For example: I want to create the sub-domain test.rubyjam.net so my sub-domain name is going to be 'test'. If I already have a folder in my FTP named 'test' I will need to delete it or rename it before attempting to create the sub-domain.

Q. What is a sub-domain?
A. www.domain.com is an example of a domain name. A sub-domain is anything that replaces the www in a domain name. forum.aol.com is a sub-domain.

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Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main website's FTP.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your DNS hasn't proprograted to the server already. You will need to wait 24-48 hours from changing the DNS before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.

    1. "New Domain Name:"   You will put in the newdomain.com - do not put www in the name!

    2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts FTP. Please make sure that the name you give it doesn't already have a folder.

    3. "Password:" fill in any password you want here.


Q. Help! I just created an addon domain - why did it say sub-domain added?
A. It creates the addon as a subdomain by creating the folder within your main sites FTP. Just ignore this, it is a fully functional domain name.

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Copyright © 1999-2007 Rubyjam^®. All rights reserved. All prices shown in Australian dollars.