Support

Contact - Prospective Clients
For general enquiries including pre-sale questions, please contact us via telephone or email.

Frequently Asked Questions
More often than not, the fastest way to find the solution to a problem or question is to check our FAQ pages. This is where you'll find the answers to the most commonly asked web-hosting questions.

Support - Existing Clients
If you require assistance with any Rubyjam product or service, please submit a support ticket by logging into your GEM account and selecting 'Rubyjam Support Desk' from the main menu. Most issues will be solved almost right away, while others may take up to 24 hours. While some clients may be tempted to contact us via telephone or email when there is a problem, we can provide a better level of support when the online support ticket system is used.



Copyright © 1999-2007 Rubyjam^®. All rights reserved. All prices shown in Australian dollars.