All orders for fabric listed as 'in stock' will be processed and dispatched within 1-3 Australian business days (ie if you place your order on Monday, it will be sent by 5pm Thursday at the very latest). Occasionally I will list fabric and other items as a pre-order. These items will be shipped as per the lead time indicated within the description. If you're not sure, please ask me :)
Depending on your location, I use Australia Post's standard postage service or a door to door courier service. I offer a generous flat rate shipping of just A$9.95 for any size order to any destination within Australia or A$19 to New Zealand. All orders over $150 enjoy free domestic shipping :)
Some smaller haberdashery items such as clothing labels and machine needles may qualify for free shipping to Australian addresses unless they are purchased with other bulkier items.
As Rubyjam Fabric is currently an online business and does not operate a walk-in store, it is not possible to collect your order in person. I would love to offer a bricks and mortar experience for my customers but in my current studio stock is not on display - it is stored in closed bays and cabinets, I do not have a point of sale set up, etc.
For international shipping, the postage totals quoted by the shop cart are calculated based on product weight and international air mail satchel cost as specified on the Australia Post website. If it is at all possible to send your fabric by a cheaper international airmail method (such as by using my own packaging), I will do so and I will refund the difference. All prices quoted are in Australian dollars. Buyer is responsible for any/all tariffs, duties and taxes which may be incurred. For customs purposes, all items purchased will be marked as merchandise along with the value you paid for the item.
Returned to Sender:
In the event that your order is returned by the delivery service as unclaimed, incorrect address, etc, I will make all possible attempts to contact you for directions. Returned goods will be held for up to six months only from the date I receive the returned package and after six months will be deemed forfeited. Request for refund of these goods will not be accepted. Any costs to reship to the corrected address will be covered by the customer at face value (flat rate shipping only applies to the first attempt to ship - I cannot cover the difference a second time!). The customer may also be liable for any costs I incur for the delivery service to return the goods to me - this mainly applies to international airmail.