Returns and Cancellations

Cancellations:

If you need to cancel your order, please contact me immediately as orders are often cut and packed almost as soon as the payment confirmation is received.

Cancellation of Lay-buy:

Cancellation of a lay-buy will incur a A$25 restocking fee. Please understand that your fabric order will be cut and packed at the time your initial lay-buy down-payment is received. This restocking fee is intended to cover the wasted packaging materials and potential loss I may incur if failing to resell your specific order to another customer.

Return Policy:

In the event you receive a flawed or faulty item, you are entitled to a repair, replacement or refund. You may be requested to provide photos of the flawed or faulty item and/or packaging. Please read each product description carefully and feel free to ask questions if you require further information as I do not accept returns for change of mind. As colours can vary when viewed on different device screens, I do my utmost to accurately photograph and describe product colours. If you are concerned, please ask me to check colour matching between prints and solids or request a sample be sent to you prior to ordering. Occasionally there is a 5-10% colour variation between dye lots.

I personally check all fabric at the time of cutting. If you receive fabric that contains any undisclosed printing/knitting flaws on the fabric that are larger than an Australian five cent piece, please notify me immediately as you may qualify for replacement fabric or partial/full refund (depending on the flaw). Please check your fabric carefully as washed or cut fabric cannot be returned. Claims should be made within seven (7) days of receipt of your order (as per date on tracking).

Flawed fabric may occasionally be offered at a discounted price - please check the product description carefully to ensure the noted flaws are acceptable prior to ordering. Sales are final on all fabric listed as flawed.

Printed knit fabric will occasionally feature small pinhead sized dots in the print, loose threads or holes very close to the selvage - this is normal and is not considered to be a flaw.

Returned to Sender:

In the event that your order is returned by the delivery service as unclaimed, incorrect address, etc, I will make all possible attempts to contact you for directions.  Returned goods will be held for up to six months only from the date I receive the returned package and after six months will be deemed forfeited.  Request for refund of these goods will not be accepted. Any costs to reship to the corrected address will be covered by the customer at face value (flat rate shipping only applies to the first attempt to ship - I cannot cover the difference a second time!).  The customer may also be liable for any costs I incur for the delivery service to return the goods to me - this mainly applies to international airmail.

orders@rubyjam.net