All orders are shipped from our studio in Sydney, Australia.
Your order will be processed and dispatched as soon as possible - while most orders ship on the same or next business day, please allow up to five (5) business days during peak/sale periods. Express Post orders (capped at maximum weight 5kg) are prioritised and shipped as soon as possible. If you require same day shipping of your express order, please contact us by phone to arrange as your email may not be seen before the cut off.
Occasionally we will list fabric and other items as a pre-order. These items will be shipped as per the lead time indicated within the description. If you're not sure, please ask :)
Depending on your location, we use Australia Post's standard postage service or a commercial courier service. We offer a generous flat rate shipping of just A$9.95 for any size order to any destination within Australia, A$19 to New Zealand and A$29 to the rest of the world.
Some smaller haberdashery items such as clothing labels and machine needles may qualify for free shipping to Australian addresses unless they are purchased with other bulkier items.
There are new shipping options available for Australian and NZ customers only.
The "Add to Stash" is a great option to use when there's a sale item, limited retail release of custom prints, low stock warning, etc and you don't want to miss out! Unfortunately adding a product to your cart won't reserve the item or the sale price and another person could buy it while you're still browsing. When we receive an order marked "Add to Stash", it will be cut and set aside until the postage has been paid. You can do this by purchasing postage here. Our shipping dashboard, link your open orders and we'll ship everything together.
The "Combine Orders" option should be used when you already have another pending/open order in our system. This option will remove the shipping charge and your order will be combined with all of your other open orders, and shipped together in one parcel. This means all orders will be kept aside until your open laybuy, pre-order, etc is ready to ship.
For our local customers, we are trialling a 'Hold for Collection' option. Once your order has been cut and packed, we will contact you to arrange a suitable time for you to collect your order.
Click and Collect:
This option is temporarily unavailable due to covid restrictions. We apologise for the inconvenience. For our local customers, we are trialling a 'Hold for Collection' option. Once your order has been cut and packed, we will contact you to arrange a suitable time for you to collect your order. Please note that Rubyjam Fabric is currently an online based business and does not operate a traditional walk-in store. We would love to offer a bricks and mortar experience for our customers but in our current studio stock is not on display - it is stored in closed bays and cabinets, we do not have a point of sale set up, etc. All orders should be placed and paid for via the website prior to collection.
Rubyjam Fabric is now trialling international flat rate shipping. Rates to New Zealand are A$19 or A$29 to the rest of the world. All prices quoted are in Australian dollars. Buyer is responsible for any/all tariffs, duties and taxes which may be incurred. For customs purposes, all items purchased will be marked as merchandise along with the value you paid for the item. Please note that we cannot understate the value of the goods shipped as this will understate the insurance value which can potentially leave us out of pocket in the event an insurance claim is required for lost or damaged packages.
Returned to Sender (RTS):
In the event that your order is returned by the delivery service as unclaimed, incorrect address, etc, we will make all possible attempts to contact you for directions. Returned goods will be held for up to six months only from the date we receive the returned package and after six months will be deemed forfeited. Request for refund of these RTS goods will not be accepted. Any costs to reship to the corrected address will be covered by the customer at face value (flat rate shipping only applies to the first attempt to ship - we cannot cover the difference a second time!). The customer may also be liable for any costs we incur for the delivery service to return the goods to us - this mainly applies to international shipping.
Orders Lost or Damaged in Transit:
If your order has not arrived in the expected time frame or has been damaged in transit, please contact us for assistance. We do not expect any of our customers to chase Australia Post or the courier companies directly and we are always more than willing to help you with this.
We want our customers to buy from Rubyjam Fabric with confidence and in the knowledge that we are here to help and will make it right for you if something goes wrong.